Return Eligibility
Returns of services may be considered under the following conditions:
Non-Performance of Service: If the agreed deliverables (e.g., qualified lead volume, campaign setup, or appointment generation) are not met within the specified term.
Service Deviation: If there is a substantial divergence from the promised scope or execution outlined in the agreement.
Submitting a Return Request
To initiate a return based on the conditions above:
Notification: You must submit your request within 10 days of the service term ending or project completion, whichever occurs first.
Evidence: Include relevant documentation such as ad reports, CRM activity logs, communication threads, or call recordings.
Review Process
Once a request is submitted:
Investigation: We will review the campaign history, client interaction logs, and performance metrics.
Timeline: A resolution will be provided within 30 days. You will be updated throughout the review process.
Refunds & Remedies
If your request is approved:
Refund: Processed to the original payment method unless otherwise agreed.
Alternate Resolution: In some cases, service extensions or additional support may be offered in lieu of a refund.
Non-Eligible Circumstances
Returns will not be granted for:
Client Non-Compliance: Delays, missed check-ins, unresponsiveness, or failure to implement required actions on the client’s end.
External Forces: Market shifts, ad platform restrictions, or changes outside The Digital Canine’s control.
Policy Updates
This policy may be revised without notice. Updates become effective upon publication at www.thedigitalcanine.com.
Contact
Questions or return submissions should be sent to:
support@thedigitalcanine.com
By purchasing services from The Digital Canine, you acknowledge and agree to the terms outlined above.